Most digital transformations are well-scoped, well-funded, and poorly adopted. The tools work. The people do not use them. We build rollouts around the people from the start — not as an afterthought when adoption lags.
The technology almost always works. The selection process is usually thorough. The implementation is often competent. The failure happens when the system goes live and the people who are supposed to use it do not — because nobody designed the rollout around how they actually work.
We build adoption into the design from week one. Not as a change management workstream bolted on at the end — as the primary design constraint that shapes every other decision.
Typical adoption rates at 90 days post go-live
Based on Berg Partners internal data across 11 WMS, TMS, and ERP implementations 2019–2025. Industry averages from Gartner and McKinsey Digital adoption studies.
We select tools based on operational fit, not vendor relationships. Every shortlist is built against your specific workflow requirements and tested with the people who will use it before a decision is made.
Right tool for the right operation — the first timeBuilding the training, the floor support, the feedback loops, and the incentive structures that make using the new system easier than reverting to the old one — from week one of go-live.
97% average adoption at 90 days across all rolloutsDesigning the data model, the reporting layer, and the KPIs that give operations leaders the visibility they need to make decisions daily — without a data science team between them and the numbers.
Decision-ready data from day one of go-liveIdentifying which processes to digitalise in what order — prioritising by value created and adoption risk, not by what is technically easiest. The sequence determines whether the programme succeeds or stalls.
Phased rollout that builds momentum rather than resistanceA phased WMS and TMS rollout across 11 distribution centres — built around user behaviour, not software capability. Previous implementation attempts had reached 34% adoption before collapsing. We rebuilt the rollout from the ground up around the people using it daily. 97% adoption within 90 days of go-live. Zero rollback requests.
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